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Returns & 30-day home trial
We want you to be completely confident in your Zeal. Here's how our trial works.
Arrives ready to roll
Your Zeal is delivered fully assembled and ready to use straight out of the box.
30 days to decide
Try it at home for 30 days. If it's not right for you, simply return it.
Full refund
Returned in good condition? You'll receive a full refund to your original payment method.
During your trial
The trial is designed for indoor use. Adjust the handles, test the comfort, and see how it fits your daily routine. Please keep the walker clean and in good condition during this period.
How to return
1
Email hello@zeal-lifestyle.com with your order number and the reason for return, within 30 days of delivery.
2
We'll send you return instructions and the return address.
3
Pack the walker in its original Zeal packaging and ship it back using a tracked service. Return shipping is at your cost for change of mind returns.
4
Once received and inspected (3 to 5 working days), your refund is processed within 3 to 5 working days.
Keep the original packaging. The Zeal box is specially designed for safe transit. If you no longer have it, contact us before returning and we'll arrange a replacement return box.
Arrived damaged or incorrect? Please notify us within 48 hours of delivery with photos and we'll sort it straight away, including covering return shipping costs.