General

How do I adjust my Zeal?

Adjusting your Zeal walker is simple. Our resident physiotherapist, Nick, has prepared step-by-step video tutorials to guide you in making your Zeal fit perfectly.

Click here for tutorials.

You can also refer to your user manual for full instructions.

Contact Us

At Zeal, we’re here to support you every step of the way. For any questions or concerns, please contact us at hello@zeal-lifestyle.com.

You can also reach us through our contact form or via Instagram @ZealLifestyleLtd. We aim to respond within 24 hours.

User Manual

Your Zeal arrives with a printed user manual included. If you’d prefer a digital copy, please email us at hello@zeal-lifestyle.com.

What accessories are available?

Zeal accessories currently include a backrest and a bag.

Is the Zeal walker suitable for different heights?

The Zeal walker is thoughtfully designed with our effortless click-and-lift adjustable arms, ensuring comfort for users of every height, up to 6ft 7. For full specifications, simply visit our Details page.

Can I repair my Zeal myself?

Repairs are included as part of your Zeal warranty. To ensure every detail is cared for to the highest standard, we arrange collection of your walker, complete the repair, and return it within one working day.

You won’t need to lift a finger, and you can rest assured that all work is carried out by professionals with your safety in mind.

Delivery and shipping

When will I receive my walker if I order today?

Order today for guaranteed delivery 22nd September. Your designated brand representative will keep you updated on your order’s progress, on delivery, and throughout the lifetime of your product.

Can I track my order?

You will be updated for the whole journey to receiving your walker. You will also receive tracking information.

Do you offer express or next-day delivery?

Once we receive your order your walker will be crafted and delivered within 3-5 working days. You will be updated for the whole journey to receiving your walker.

Will I need to assemble my Zeal on arrival?

Your Zeal arrives fully assembled, so there’s no need to worry, you can use your walker straight out of the box.

Do you ship worldwide?

We currently deliver within the UK, but will be expanding to the EU and US soon. 🌎 For worldwide delivery enquiries, email us at hello@zeal-lifestyle.com to join our waitlist.

Sustainability

What makes Zeal sustainable?

At Zeal, we’re proud to champion local craftsmanship. Our walkers are made in the UK, with every step from sourcing sustainable materials to final assembly happening close to home. We work with responsible suppliers, minimise waste, and eliminate unnecessary plastics in our packaging.

When you choose Zeal, you’re investing in durability, exceptional quality, and a mobility aid designed with care for both people and the planet.

Learn more about our impact here

Recycling my old walker?

So, you're soon to be the proud owner of a Zeal walker, what to do with your old walker?

Zeal is partnering with UK charities, to ensure nobody goes without a mobility aid when they need one, both in the UK and globally.

When you are the proud owner of a Zeal walker, you can simply send your preloved walker to us, and we will refurbish and send it to someone in need.

Email us at hello@zeal-lifestyle.com to arrange a donation. Together, we make an impact!

Aftercare

How long does the frame warranty last?

We offer a lifetime warranty on your Zeal frame, along with a comprehensive 3-year warranty on all other parts of your walker. For full details, check out our warranty policy visit the Warranty page.

How do I make a warranty claim?

So, you're soon to be the proud owner of a Zeal walker, what to do with your old walker?

Zeal is partnering with UK charities, to ensure nobody goes without a mobility aid when they need one, both in the UK and globally.

When you are the proud owner of a Zeal walker, you can simply send your preloved walker to us, and we will refurbish and send it to someone in need.

Email us at hello@zeal-lifestyle.com to arrange a donation. Together, we make an impact!

Can I repair my Zeal myself?

Purchase

VAT Relief

You can claim VAT relief for yourself or on behalf of a loved one. Most of our customers are eligible, for example, those living with arthritis. If you’re unsure, our team will be happy to guide you.

For more information on this, visit our VAT Relief page.

What is the price of the Zeal walker?

You can explore the price of the Zeal walker and its accessories now on our Order page.

Are orders refundable?

We’re confident you’ll love your Zeal walker, but if you change your mind, you can return it within 14 days. Just make sure it’s in its original condition and packaging when you send it back. Once we’ve received and checked your Zeal, we’ll process your refund within 14 days.

Check returns policy here: 'Returns'

Do you offer payment plans or financing?

For your convenience, we offer Klarna and Clearpay at checkout, giving you the option to spread the cost of your Zeal walker.

Can I order spare parts?

Spare parts are available directly from Zeal, simply let us know what you need. We recommend speaking with your brand representative first, so we can ensure you have the right support. Your safety is always our priority, and in most cases repairs are best carried out by a Zeal professional.

Policies

What is the Returns Policy?

Check returns policy here: Returns

What is the Warranty Policy?

Check warranty policy here: Warranty

What is the Privacy Policy?

Check privacy policy here: Privacy

What our customers are saying:

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